Terms and Conditions

Welcome to Jhoou Studio! By using our website, you agree to comply with the following terms and conditions. If you do not agree with any of these terms, please do not use our site.

  1. Product Information: We make every effort to ensure that the information on our website is accurate and up-to-date. However, we cannot guarantee that all information is error-free or complete. Product images may vary slightly from the actual item due to differences in lighting and monitor settings.
  2. Payment and Shipping: We accept payments through our website and will process your order once payment is received. Since each of our products is made to order, please allow additional time for us to craft your item(s). This will take 3-5 days depending on the quantity purchased. We will inform you via email if the expected craft time is longer than expected. Shipping costs and delivery times may vary depending on your location and the items you order. If you need your item(s) by a certain date, please contact us before placing your order to confirm if it is possible to meet your request. We will make every effort to accommodate your needs, but we cannot guarantee expedited production or shipping.
    • Singapore – S$5; 2-3 working days
  3. Returns and Refunds: Since each of our products is made to order, we cannot accept cancellations, returns or exchanges once an order has been placed. Please carefully review your order before placing it, and contact us as soon as possible if you notice any errors or have any concerns. If an item arrives damaged or defective, please contact us within 7 days of receiving your item so we can help to resolve the issue. We may request photos or other information to assess the issue and determine the appropriate resolution. Custom or personalized items cannot be returned or refunded, unless they are defective or damaged upon arrival. We reserve the right to refuse any refund or exchange request that does not comply with these terms.
  4. Disclaimer of Warranties: Our products are handmade and may have minor variations or imperfections that are inherent to the crafting process (ie, air bubbles). We make no warranties, express or implied, regarding the quality or fitness for a particular purpose of our products.
  5. Information We Collect: We may collect personal information, such as names, email addresses, and shipping addresses, when voluntarily submitted by our visitors. This information is used solely for the purpose of fulfilling orders and communicating with customers. For personalized items, we may collect additional information, including names, logos, or other custom details provided by users for the purpose of creating customized products. The information we collect is used for the following purposes:
    • Fulfilling orders and providing customer support.
    • Personalizing products based on user preferences.
    • Improving our website’s functionality and user experience.
    • Sending promotional materials or updates with user consent.
    • Sharing Your Information
  6. We do not sell, trade, or otherwise transfer your personal information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
  7. Changes to Terms and Conditions: We reserve the right to change these terms and conditions at any time without prior notice. By continuing to use our website after such changes are made, you agree to be bound by the revised terms.