Frequently Asked Questions (FAQs)

1. What is Jesmonite?

Jesmonite is the eco-friendly material we use to handcraft our homewares. It’s water-based, durable, and allows for the creation of unique and sustainable products.

2. How eco-friendly is Jesmonite?

Jesmonite is free from solvents and VOCs (Volatile Organic Compounds), aligning with our commitment to eco-friendly practices.

3. Is it water proof? Does it absorb water?

All items are sealed to improve water and contaminant resistance. Clean and wipe carefully with a damp cloth if needed. It is advised to clean off all strong contaminants as soon as possible.

Do not wash and not dishwasher safe.

1. Can I personalise items with my name or specific details?

Absolutely! Our focus is on providing unique custom solutions. Add your name, company logo, or other details to create a personalised touch. For bulk / corporate orders, do complete this form and we will be in touch with you.

2. What customisation options are available?

You can customise colours, name , and even incorporate specific designs. For larger projects, we offer logo customisation for a truly branded experience.

3. Is there an additional cost for customisation?

Costs for customisation may vary based on the level of personalisation. Details and any associated costs will be provided during the ordering process.

1. Where does Jhoou Studio ship to?

We currently ship within Singapore only. Please check our shipping information during checkout for details. For other countries, feel free to drop us a message and we will revert will the shipping fees based on items selected. 

2. How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with tracking details. Use this information to track your order’s status and estimated delivery.

3. What is the estimated delivery time?

Delivery times vary based on your location. You should expect the delivery within 1-3 working days for Singapore. International shipping will take 5-30 working days. 

1. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express) and secure online payment options, including PayNow during checkout.

2. Is my payment information secure?

Yes, your payment information is secure. Our website uses Hitpay to ensure a safe transaction.

3. Can I make changes to my order after payment?

Once an order is confirmed, it enters our processing system quickly. Please contact our customer support as soon as possible if you need to make changes.